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  • What is hours of business?
    From 1st november to 31th march: Monday to friday: 10 to 19h Saturday: 10 to 17h Sunday and holiday: 10 to 15h From 1st april to 31st october Everyday: 10 to 19h OPEN EVERY DAY OF THE YEAR LESS DECEMBER 25 AND 1 JANUARY
  • Is there a minimum of passengers to fly?
    We have 2 types of helicopters...
  • What do I need to bring when I go fly?
    You’ll have to arrive 20 minutes before your flight time, and bring your voucher and id card or passport.
  • What happens if flight conditions are not good due to weather?
    In that case we’ll have to cancel your flight due to security reasons. Your flight will be rescheduled or your money will be refunded.
  • How far in advance I can re-schedule or cancel my flight?
    Our cancellation policy is the following: – In cancellations over 48 h penalties will not apply. – Cancellations 24 hours before the flight, 50% penalty. – Less than 24 hours, lose the entire amount.[/toggle]
  • Can Cathelicopters cancel my flight?
    Yes, due to technical or meteorological reasons. In that case you money will be refunded or the flight will be rescheduled.
  • What can I take during my flight?
    For security reasons you are not allowed to take the following: purses, scarfs, caps and camera sticks (you’ll be asked to put your electronic devices in flight mode).
  • What is passenger capacity of the helicopter?
    Robinson R44 is 3 passengers + 1 pilot Airbus AS355 is 5 passengers + 1 pilot. This maximum depends on temperature and weight of each passenger.
  • Can I choose my seat?
    You can show your preference, but due to security reasons will be the pilot who will decide the distribution.
  • From what age is allowed to fly?
    From 0 to 100 years old. Kids from 0 to 2 years old should fly with their parents.
  • Can persons with reduced mobility can fly?
    Yes they can, and they must be accompanied. You’ll also be required to inform the situation at the moment of the booking.
  • Can we fly anywhere with the helicopter?
    Yes, you’ll have to call or email our booking department: 932240710 / info@cathelicopters.com
  • Why do you ask about our weight?
    It’s very important to know the weight of all the passengers, that’s because of technical and security reasons in the helicopter; called "weight and balance". We remind you that the maximum weight allowed per passenger is 110kg. In case of exceeding it you’ll be asked to pay for two seats.
  • How many meters shall we fly above the city?
    We fly roughtly around 400 meters above the highest building in town.
  • Do you supply headsets with audio guides?
    We provide headphones to protect you from the noise, but we do not have audio-guides.
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