Question 1

What is hours of business?

Accepted Answer

From 1st november to 31th march:
Monday to friday: 10 to 19h
Saturday: 10 to 17h
Sunday and holiday: 10 to 15h
 
From 1st april to 31st october
Everyday: 10 to 19h
 
OPEN EVERY DAY OF THE YEAR LESS DECEMBER 25 AND 1 JANUARY

Question 2

Is there a minimum of passengers to fly?

Accepted Answer

We have 2 types of helicopters...

Question 3

What do I need to bring when I go fly?

Accepted Answer

You’ll have to arrive 20 minutes before your flight time, and bring your voucher and id card or passport.

Question 4

What happens if flight conditions are not good due to weather?

Accepted Answer

In that case we’ll have to cancel your flight due to security reasons. Your flight will be rescheduled or your money will be refunded.

Question 5

How far in advance I can re-schedule or cancel my flight?

Accepted Answer

Our cancellation policy is the following:
– In cancellations over 48 h penalties will not apply.
– Cancellations 24 hours before the flight, 50% penalty.
– Less than 24 hours, lose the entire amount.[/toggle]

Question 6

Can Cathelicopters cancel my flight?

Accepted Answer

Yes, due to technical or meteorological reasons. In that case you money will be refunded or the flight will be rescheduled.

Question 7

What can I take during my flight?

Accepted Answer

For security reasons you are not allowed to take the following: purses, scarfs, caps and camera sticks
(you’ll be asked to put your electronic devices in flight mode).

Question 8

What is passenger capacity of the helicopter?

Accepted Answer

Robinson R44 is 3 passengers + 1 pilot
Airbus AS355 is 5 passengers + 1 pilot.
This maximum depends on temperature and weight of each passenger.

Question 9

Can I choose my seat?

Accepted Answer

You can show your preference, but due to security reasons will be the pilot who will decide the distribution.

Question 10

From what age is allowed to fly?

Accepted Answer

From 0 to 100 years old. Kids from 0 to 2 years old should fly with their parents.

Question 11

Can persons with reduced mobility can fly?

Accepted Answer

Yes they can, and they must be accompanied. You’ll also be required to inform the situation at the moment of the booking.

Question 12

Can we fly anywhere with the helicopter?

Accepted Answer

Yes, you’ll have to call or email our booking department: 932240710 / info@cathelicopters.com

Question 13

Why do you ask about our weight?

Accepted Answer

It’s very important to know the weight of all the passengers, that’s because of technical and security reasons in the helicopter; called "weight and balance". We remind you that the maximum weight allowed per passenger is 110kg. In case of exceeding it you’ll be asked to pay for two seats.

Question 14

How many meters shall we fly above the city?

Accepted Answer

We fly roughtly around 400 meters above the highest building in town.

Question 15

Do you supply headsets with audio guides?

Accepted Answer

We provide headphones to protect you from the noise, but we do not have audio-guides.

Frequently asked questions